After a couple cups of coffee this morning and a check on the local weather, I decided to check my email. This is a regular thing for me, because working at a home office you do the work when the work arrives, not by schedule. When I heard the familiar ding say "you've got mail", I began at the top deleting all the junk mail. It amazes me the amount of junk mail I get. Anyway, out of no where my bank's name pops up in an email.
To say I was surprised is an understatement; correspondence's are rare from the new company.
The emails merely stated that I needed to login to my secure online banking and check messages. I have sent so many messages to this disorganized company, that the messages could have been about anything. I was really hoping it was news that the monster mortgage was fixed and running smoothly.
Sometimes hoping isn't enough.
The response was only confirming what I already know - the system is broken and draws from equity lines cannot be made online. This does me no good, 48 hours later +, I have already by-passed the system and moved funds myself.
One glimmer of hope was left for me - "we are working on the problem"
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